Please be assured that your stocked items will ship out within 2 days of purchase. Custom made items and non-stocked items attract a longer leadtime. We determine the most efficient shipping carrier for your order. The carriers that may be used are Line Haul Carriers and Couriers. We cannot ship to P.O. Boxes. If you're trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Deliveries occur Monday through Friday between the hours of 8am and 5pm, excluding holidays. If you require express shipping, please contact us for charges.
Delivery will be made to the address specified in the order on the date requested. No one at Copperform Australia may charge you additional delivery fees unless we were provided instructions to leave the equipment at a specific location. Once the goods are delivered to you, or an authorised representative, you will own them and it is your responsibility if they become lost or damaged. We reserve the right to not ship to remote or rural locations. Copperform Australia may charge you additional delivery fees for subsequent delivery. Complaints must be made within 4 business days of delivery to the Copperform Australia head office either by telephone, email or fax
Any goods provided which do not match the description and specification on our website may be returned within 14 days of delivery for a full refund or exchange for the specified item with a price adjustment where the exchanged item differs in price from the item supplied. You must return the product to us at your cost. Please note that items which have been cut to length, custom made or previously installed, may not be able to be returned for credit or exchange. Where goods supplied are in no way defective but the purchaser decides that they no longer want the item, nor any substitute, consideration will be given on a case by case basis of an appropriate refund.
If you need assistance with product selection, please call us on 1800 4 COPPER Or send us an email using the below form.